I have to change my Section Name dynamically based on some conditions . 13K subscribers in the servicenow community. I am able to do this for variables that are placed straight onto the item. WARNING at line 13: Use the array literal notation []. Here is how you could set up the business rule. As I saw in the docs, variables.name notation is not supported in Service Portal. If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. What type of a field should the Record producer be? Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Seems to be something with the setDisplay function. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. ServiceNow: Using Variable Condition field on custom tables. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. Works find for one column layouts. Asking for help, clarification, or responding to other answers. below is the server code function function onLoad() { I've updated the article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. How can I get query string values in JavaScript? Sorted by: 1. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. This is great. They basically allow you to target specific elements on the page for manipulation. Using Static Choice Input Variables. An incident has been opened for you. to the appropriate queries in the code might work. Awesome! eval(scriptCode ); current.u_record_producer = cat_item.sys_id; Thanks James! Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Once you have this entered click Submit. Well done. In the Variables tab or section, open the Please describe your issue Thanks for the script, it works pretty well on backend. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. ServiceNowVariable2Version: Rome VariableCatalog Item This editor displays the values of questions specified in the record producer. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . My only remaining issue is hiding the variable set title if all variables are hidden. Why is this the case? Attachment Variable on Record Producer not working. How To Find Users Logged Into ServiceNow Instance? For instance, say a form section is captioned A/B and it displays as such when tabbed. How do I find what Element I need to change when it is part of a variable container? The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. How to get the children of the $(this) selector? What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? So for example. Default variable editor The default variable editor is applicable only for record producers. Ill see if I can recreate the second problem Im having and submit one for that too. Please suggest If there is any way to do this. Did you make your solution work in Service Portal? Good to have a couple of choices! With a client script you can target any field on the form and modify its label. labelElement.select(label).each(function(elmt) { Variables have come a long way since the early days of ServiceNow. I just tested on a clean demo instance and it worked fine there. Mark, producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. When the user submits the incident I would like to grab the modified label and insert it in the incident description. Preview. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! To learn more, see our tips on writing great answers. Just wondering if anyone else has seen this? Even when specifically naming the field. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. You did such an amazing job. I've updated the article. g_scratchpad.emptyVars = emptyVars.join(,); Oftentimes it is more desirable to []. if(g_scratchpad.emptyVars != ){ The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. It seems like this code doesnt work on the new Service Portal? Labels are the pretty version of the data that drives behind it. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. This was just what I was looking for, thanks for sharing. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. 0 coins. You did such an amazing job. The alternative would have been to remove the dom reference and replace it with glide. To fully enjoy this site, please enable your JavaScript. You didn't specify the context of your script that needs the variable values. Nice, I wasnt aware of this. Ill provide an update when I figure it out and if nobody has already posted it. How would I do that? Worked like a charm! The primary difference is in the way the elements need to be selected from the DOM. How do you get a list of the names of all files present in a directory in Node.js? The reason its there is because the original version of this script had to hide the variables via DOM manipulation. This will sound strange but what about form sections? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. var scriptCode = ; If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. I would love to be able to extend this sort of functionality to email notifications. You can create Service Catalog record producers directly from a table record. Then your update would need to be a GlideRecord query and update. I have a record producer where I modified the labels with a catalog client script as you explained above. Just recently learned about Display Business Rules. This script takes the values of the 'caller_id . The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? When the record is submitted using a record producer, you are redirected directly to the generated record. This is certainly possible, but it depends on how you are including those variable values in your email. Here we created a new choice with the following. But i want to use setDisplay which is not working at all. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. More than one way to skin a cat . This solution is not compatible with the Service Portal. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. Getting the following error: Youre right, its not needed at all. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. This script not working in Istanbul release. emptyVars.push(v.getGlideObject().getQuestion().getName()); Yes, this script should still work just fine. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? I just updated the code above with some versions that should work better. That is bizarre i set it up on demo site 15 with the same results on what our code is. I would like to be able to still use the variable set but change the label. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). Is it possible to change the table label using something similar? Has anyone had any issues with this with the Aspen Hotfixes? Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Sign-up to get the latest news and update information from ServiceNow Guru! The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Is there a fix for this? I tried just using the variable set field name and no joy. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Connect and share knowledge within a single location that is structured and easy to search. You can also view the icons within. Ive added that to step 1 to clarify. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. var emptyVars = []; however I believe the syntax maybe off.. can you help? In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Thanks for the assist! The purpose of the business rule is to overcome the issue this article is about. I got the same warnings when checking the syntax on the BR. I've created a 'changeFieldLabel' function for this purpose. Is there any reason the first script would not work in Fuji Patch 3? /* Join the variable values together into a string */ Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. This is excellent thanks so much for this. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. function onLoad () {. Just set up a generic example using the scratchpad. That is Very Cool. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. WARNING at line 6: Bad for in variable vars. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. When the record is submitted using a record producer, you are redirected directly to the generated record. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. For multi-row variable set, the title of the variable set is returned. Is there a way to change the label dynamically on the basis of some other value. Keep it up. Lets try it out! Can you point me in the right direction? You did such an amazing job. Great site you got. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. All About ServiceNow Service Catalog Variables? Because of the way this works, it will replace the link as well. Thanks for the feedback. Cheers, Mark. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. It is possible, and this post will show you how it can be done. We want to test that our qualifier works. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Adding a lines like. Catalog item and Record producer are two fundamental of service catalog in servicenow. Currently all variables show up in those notifications. Good question. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Very helpful! I think the problem is in your if statement. How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. Great example. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Well done. I dont have anything for service portal like this currently. } We will look into the following topics in this tutorial 1. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. Question asks for Record Producer, not for record created from Record Producer hence answer is B Non-admins can still see all the empty variables. I search the glide system class documentation but could not spot it?? Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Note: The performance of this report depends on the number of variables and incidents in your system. How would you go about changing a catalog variable label on a catalog task? Thanks for sharing! Ive updated the code above. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Use catalog item add multiple items to cart and . What [] Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. I know your script works for others, so it must be something within my implementation of sc_task. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. var emptyVars = g_scratchpad.emptyVars.split(,); . Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. The client would like the user to be able to select an Incident Category as well as an Incident . This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. I dont have specific code for that though because it will depend on how your UI macros are constructed. This should work better. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. Any advice? for (var i in current.variables) { I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently.
