To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Ultimately the patient understood and the procedure was finally completed.". I have always been great at working behind the scenes with the result being efficiency for others. By initiating an open conversation with this person, we were able to uncover his need. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I used the facts and not emotions to explain the reason for his delay. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. But this is usually just for transitions. leader vs. follower). ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. We wanted to create a resolution with this person. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I believe that, if asked, my colleagues and supervisor would say the same about me. It sounds as though you do everything possible to ensure your patients are set up for success. Then I organized and effectively communicated this information with my attending. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. I carry around a notebook and write down important facts if I think there is a chance I will forget them. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I have a kind and outgoing personality. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. I had to submit my previous procedural logs and take a test. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Consider sharing how patients react to the way you communicate. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. One for the clinic, one for me, and one for the patient. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". You must create your own answers, and be prepared for any interview question in any interview. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I also check what's low and order specialty if it's a fast mover. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Does it help you build trusting relationships with community members? For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Borja estimates that. ", "I'm very interested in clinical research. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Attire. This accuracy ensures that patient care transitions from one caregiver to the next. One is ABC, and the other is XYZ. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. I will receive an email with the related information any time there is a major headline about the healthcare industry. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. I also keep myself open to my colleagues so that they can know and understand me better as well. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". "Early in my career, I was working a night shift with minimal staffing on our unit. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Also, I am organized, bilingual, and I have pharmaceutical knowledge. I get along well with others and work well as a team.". There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Sign In. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Perhaps you use a particular app or software. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. You are showing the interviewer that you are highly capable in either situation. Dental benefits. I volunteer with their organizations in various roles. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. We had a lot of concerns with patients not showing up for appointments when expected. The program was a success, and upper management chose to keep it implemented for another six months. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. The patient, staying because of back surgery, was unable to hit the call button. You can begin with your recent education, family life, volunteer work, or talk about your travels. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "I have experience in ordering medical supplies and maintaining inventory. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. These are all excellent skills to have, and you sound very talented! To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). I like to get to know people and ask them questions about themselves. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. This approach has greatly reduced in-house issues related to communication. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I also learn a different kind of articles and submit my test to renew my certificate. Know peds RSV scenerio : it's big now on the news . where i concurrently pursued a degree in both nursing and biological sciences. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. If possible, avoid extreme responses that include speaking negatively of others or naming people. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Since I have two high school girls who are involved in music. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. My idea was to talk to users of EHR systems at all levels. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? Most interviewers will interpret a cliche response like that as dodging the question. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Is this something junior staff can be involved in? Health benefits. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Asked November 29, 2021 Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. ", "I like my job, and I enjoy what I do. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I take the time to listen and reflect back to ensure that I am providing the best care possible. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". I have enrolled myself in an evening/weekend workshop for the next six weeks. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. ", "I have three philosophies when it comes to my work. They want to know that your passions align well with what Kaiser Permanente is offering. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. My youngest daughter is involved in volunteering. I like working in an industry where genuine care is valued. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. I am eager to get a great start on my career. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. ", "I would describe myself as a hard worker. Would it ensure efficient workflows or more timely responses to other departments? I indulge in the things that make me happy on my time off. This sounds like a very collaborative workplace. Balancing empathy with honesty is key when communicating bad news. But I don't want you to be surprised by the information. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Nice! With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Therefore, any date prior to 2019 might not be accurate. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Image source: Times Herald. Kaiser Permanente is 100% focused on the service that they provide to their patients. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Read our Terms of Use for more information. Excellent! I'd be curious to hear if your department had any needs in this area. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I can see how it would be stressful when you care for your patients' success so much! The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I would also need a technologist to assist me who could adjust to my easy procedural style.". "I have worked with diverse groups of people most of my career, including my time in college. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I strive for perfection too often, which causes unnecessary stress for myself. You've done well by answering diplomatically. I greatly value diversity. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". 1 / 41. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. 57 questions about Interviews at Kaiser Permanente. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. If you have a criminal record, you must disclose this. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Great work giving your example and then highlighting how you corrected the error. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. When have you had to adapt to change in the workplace? I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. I greatly value the information shared between fellow professionals in our field. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. One of the toughest parts of communication can be delivering bad news to people with whom you work. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. This question is a little tricky because it's unclear. These relationships are created from the ground up. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Last, I adapt to the individual. Talk about your qualifications and skills that will help you to do this job well. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. 91% said yes. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I am always sure that when at home, my family gets my attention first. In a positive tone, discuss how you made the situation work! My weakness is taking on too much and not delegating. - I'm a recent graduate of San Jose state. As the manager, I knew I could not let this behavior continue. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. The reason was a computer glitz that held the release of his chemotherapy. This is one of the reasons I have applied with Kaiser Permanente. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Learn more here. Behavioral 3. We do not claim our questions will be asked in any interview you may have. Also, for every month with zero sick days, a bonus was added. Your problem-solving approach is fantastic! I also receive emails from different pharmacy pages with interesting articles.". Either way, be honest with the interviewer about your preferences without leaning negatively, either way. I cannot take on every step of a project all of the time. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description.
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